Refund Policy

Thank you for choosing Silyah for your purchases; we are happy to serve you. Sometimes you may change your mind regarding the products you have purchased. Regarding our exchange policy:

We have made the exchange process easy for you with the following procedures:

Exchange is accepted in the following cases:

If the error is ours (Silyah):

  1. If you received a damaged or dirty product. While this is rare with our designs, if it happens, we will cover the full return shipping costs for the replacement.

  2. If you received a different size than the one you ordered, in this case, we also cover the return shipping costs for the exchange.

  3. If the requested design is no longer available for exchange, you can choose another design of the same value or request a refund. (A refund is only possible if the error is ours and not the customer's).

If the error is yours (customer):

  1. If you chose the correct size and received the same size requested, but wish to exchange it after receiving your order, you can exchange the product for another suitable size. However, you will be responsible for covering all shipping costs for the replacement.

  2. No returns are accepted; only exchanges are possible if the error is yours.

Important:

  1. When exchanging or returning, products must be in their original condition.
  2. Products must not have been worn or altered.

Finally:

We do not accept returns simply because you do not like the color, fabric type, or design shape, as all this information is clearly shown with photos and videos on our website and across all our social media platforms.

To exchange a product, please send a photo of the issue directly after receiving your order to our phone number. We will process your request within 3 days.

This procedure does not exceed one week.

Exchange Policy

Thank you for choosing Silyah for your purchases, we are happy to serve you. Sometimes, you may change your mind regarding the products you have purchased. Regarding our exchange policy:

We have facilitated the exchange process through the following steps:

Exchange is accepted in the following cases:

If the error is ours (Silyah):

  1. If you have received a damaged or dirty product. Although this is rare in our creations, if it happens, we will cover all return shipping costs for the replacement.

  2. If you have received a different size than the one you ordered, in this case also, we will cover the return shipping costs for the exchange.

  3. If the requested design is no longer available for replacement, you can choose another design of the same price or request a refund. (The refund is only possible if the error comes from us and not from the customer).

If the error comes from you (customer):

  1. If you have chosen the correct size and have received the same size requested, but wish to exchange it after receiving your order, you can exchange the product for another appropriate size. However, you will have to cover all shipping costs for the replacement.

  2. No returns are accepted, only exchanges are possible if the error comes from you.

Important:

  1. During exchange or return, products must be in their original condition.
  2. Products must not have been worn or altered.

Finally:

We do not accept returns simply because you do not like the color, the type of fabric, or the design, as this information is clearly indicated by photos and videos on our site as well as on our social media platforms.

To exchange a product, please send a photo of the problem directly after receiving your order to our phone. We will process your request within a maximum of 3 days.

This procedure does not exceed one week.